Zeno Sportswear supplies quality products from leading brands. However, should you need to return any items because they are defective, you should:
1. Contact us by telephone or email to advise us that you wish to return an item(s) and state the reason for doing so. Our Customer Service team can be contacted on 01327 260031 or by email.
You must:
2. Return the item(s) to us at Zeno Sportswear, Unit 1, 26 Mallard Drive, Woodford Halse, Daventry NN11 3EJ.
3. Once we have received the returned item(s) and inspected it / them, we will notify you of your refund by e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used to pay for your purchase. We will usually process your refund as soon as possible and, in any case, within 30 days of the day we received the returned item(s).
4. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item(s) to us.
5. Where you return any item(s) to us, you should ensure that they are returned using a recorded or special delivery service which covers the value of the products being returned. We will not be liable for any loss in the event that we do not receive the item(s) or for any damage caused in transit.
